Billing
Pay Your Bill Online
We offer convenient online billing through our secure patient portal, My UNC Chart. Sign up and pay your hospital and physician bills when it’s convenient for you. You can view your statements, account details and manage your account online. You have the option to choose paperless billing.
Don’t Want to Pay Your Bill Online?
You will receive statements each billing cycle-one for hospital charges and one for physician charges. Follow the instructions on the statement to pay your bill.
You can pay by phone or by mail. Our dedicated Customer Services Representatives are available to handle all of your questions Monday-Thursday, 8 AM to 5 PM, and Friday, 8AM to 11:30AM, at 800-594-8624 (toll-free) or locally at 984-974-2222. For confidentiality purposes, you will need your account number and other patient identifying information before we can discuss your account.
All written correspondence, including checks indicating Payment in Full, must be mailed to UNC Health Care, P.O. Box 602948, Charlotte, NC 28260-2048. If mailing a payment, please detach the payment coupon from your statement and mail it back in the return envelope. An account number must accompany all payments to ensure the payment is correctly applied.
Itemization of charges is available upon request and provided free of charge.
Financial Assistance
If you do not have insurance, or are concerned about paying for your medical bill, please call our Financial Assistance Unit Monday through Thursday, 8 AM to 4:30 PM, and Friday, 8 AM to 1 PM, at 984-974-3425. We may be able to help you. All of our services are confidential.
If you need help paying your bill at UNC Physicians Network, you may qualify for financial assistance. Copies of UNC Health’s financial assistance policy documents, which are applicable to UNC Physicians Network, are available here.
